Lubbock KOA Journey

Aside from the highway noise, it's a decent place to stay! With a drive-in theatre almost next door, and an indoor pool as part of their amenities, it really is a comfortable stay. The lots aren't close, so you have space to set up without feeling you're encroaching on your neighbor, if there is one. Small dog park, but begin enough for your pup to stretch their legs.

My husband & I travel for his work so we are no strangers to living in a campground but this camp ground is by far the most unfriendly campground we have ALMOST stayed at. When we arrived the camp “host” greeted us with the most unpleasant attitude... We were told to park in a spot that was clearly to small (after we had to answer a million questions about our camper to even book) if we would she pulled out camper forward like she suggested we would not have been able to have power or open our slides. the camp host made comments about me having an attitude (which I did not have until after) when we asked if there was a bigger spot and I was trying to explain why I had my car parked where it was while we set up. She also told me I should “probably pay attention to my kids” who were with my husband & safe. If KOA wants to keep getting business from traveling works then a good start would definitely be training for their employees 😘

This place is awesome! The laundry is cashless, no need to make change. The store has tons of supplies. The staff are nice, friendly and have good conversation skills. The park bas a playground, pool, dog park, and ping pong. Park provided wifi is availably and free as well. Also, there is a massage therapist in the park who is outstanding!

I've been here almost a month (leaving end of the month) and from the first phone call with Heather I have been welcomed. The camp hosts, Cindy and John, have continuously been helpful and courteous. The indoor pool has been a fun time for the kids, showers and laundry and CLEAN. It's a bit out of the way, but since it doesn't take long to get anywhere in Lubbock, it hasn't been an issue.

I had to cancel the camper spot reservation my family had for my little sister’s TTU move-in because my dad unexpectedly passed away a few weeks ago. When I called the office, it was painfully apparent that the woman on the phone was not paying much attention to what I was saying. While I didn’t know exactly what day my dad had booked to pull in or what the reservation number was, I explained the circumstances of our need to cancel. She was short with me when I didn’t have the above mentioned information and told me that I needed to call him and get the information so she could cancel the reservation. It was only after I replied that I would if I had a direct line to heaven. At that point she asked for his name so she could look the reservation up that way. She found the reservation, cancelled it, and told me that it would be refunded. To top off the whole situation, we were charged a cancellation fee even with the reservation being a month out. I am 24 years old and dealing with the worse thing that has ever happened to me. I don’t appreciate how this situation was handled by this business. Talk about kicking someone while they’re down.